The Four Pen Pillars
Behind any successful organisation is a clear set of values,
and Pen is no different. We have four key values that are reflective of where
we are today and where we are going. We believe that if we succeed in doing
them, then success will follow.
We call them the four Pen Pillars – differentiation,
expertise, added value and being easy to do business with.
They are embedded in our business; across people, product,
process and philosophy. The pillars
offer us a way to improve how we operate. By applying the pillars to each area
of the business, we can easily identify our strengths and see where we need to
improve.
Differentiation
To stand out from the crowd, we need to do something
different. We are known for insuring the hard to place, the one-off and even
the unheard of. But we also understand the value of creating extraordinary
protection as standard, by handling ordinary needs in extraordinary ways.
Expertise
As a virtual insurer, we undertake all the functions you
would expect to see in an insurance company except carrying risk. Whether it’s
underwriting, pricing, claims handling, governance or compliance – we have the
expertise to carry it out.
Added value
We make sure we always add value for our customers - whether
brokers, capacity providers or the people we insure. The insurance chain may be
complex but the reality is simple - we need to make it worthwhile for everyone
we do business with.
Easy To Do Business
With
The easier we are to
do business with, the more people will want to work with us. It’s why we
take the time to listen, to understand and take responsibility; remaining on
hand until the job is done. We
recognise that although the insurance landscape is ever-changing, what people value
remains unaltered – support, expertise and good old-fashioned service.
